A email and a reply - edublogs
About 12 hours ago when edublogs was going up and down like a yoyo, I sent an email to their support team. I knew they were busy with an upgrade and having issues with a server but I was after an update.
When I sent the email, I was not expecting a swift reply or a personal communication rather a proforma answer. The reply I got was swift <12 hours, personal and detailed. It exceeded my expectations.
To take the time out to reply to a user when you are struggling with your system shows a high level of customer focus. Could I expect the same level of support, in a similar time frame from the big players? I know in the past I have received quick responses from Open Text but the speed of this one was stunning.
Good effort and my thanks
October 11th, 2008 at 8:40 am
WOW.. i wouldnt expect an email that quick either. I like your blog!!! come check out mine when you have a chance please!!!
http://juliea09.edublogs.org/
Julie♥♥ from the USA
October 11th, 2008 at 10:31 am
I have written to James in the past and he always replies - he and his team are awesome!